When COVID-19 first hit the community, the Public Service Commission made a decision to help its customers when it came to the financial burden that arrived with the pandemic.
Richie Moore, general manager with PSC, said the decision to suspend disconnecting services was made in March. For 112 days, PSC followed that decision. But now the commission has returned to its regular business.
“We have started back disconnecting,” Moore said, during the recent city council meeting. “We did it for about a week, but we also paused it again because of the heat advisory. But we are back to business as usual now.”
Moore said that during the initial stages of the COVID pandemic, about 65 percent of its customers continued paying their utility bills on schedule. He said about 35 percent were not.
“The majority of our customers did really well, but there are some who complain every now and then,” Moore said.
